Refund policy

For health and hygiene reasons, we only accept returns of unopened (sealed) products within one week of purchase for store credit, to be used within one week of the return. 

If you can’t get your new toy to work, please follow our troubleshooting guide on our FAQ page before attempting to return it. If it’s defective, it can be returned for store credit within one week of purchase, after being washed and sanitized. If that week has lapsed, please refer to the manufacturer warranty on the product’s box/instruction manual.

Sale items are final sale, no returns or exchanges.

Finding the right toy for your unique body and tastes can be a bit of a journey. We recommend reading the product description thoroughly, comparing it to the descriptions of other toys, and reading reviews from trusted online reviewers, like Hey Epiphora, Super Smash Cache, and The Big Gay Review. You can always email us with questions if you need help choosing a product: hello@jellywink.com. If you’re local, come into the shop so you can touch and feel the toys and ask us questions before you commit.